Shipping & Returns
We currently offer royal mail 1st class delivery. When an order is placed we promptly deal with it on the same day. Orders are typically delivered within 1 – 2 days but we can not be held accountable for the actions of the royal mail. Please wait 7 days before contacting us about your order.
We ship Worldwide
For customers outside the UK but within Europe we charge the following
Royal Mail International Signed For Delivery: 3 – 5 Days / £11.00
For the rest of the world delivery is as follows
Royal Mail International Signed For Delivery: 3 – 7 Days / £15.00
Returns & Replacements
If your order is damaged or not the intended item contact us within 14 days to authorise a return to our office ( Via email firstname.lastname@example.org) . When the item is returned we will refund you the cost of the delivery and exchange your item. If you are not happy with your product, contact us within 14 days to authorise a refund.
You must send the product in a saleable condition un damaged. We do not refund the postage on items you are not happy with.
With in your package, there should be an A4 piece of paper explaining hassle free exchanges & returns. (If you have not received your A4 Sheet email email@example.com).
Returns made easy
Stage 1: Ordering the goods
Stage 2: Signing for recorded delivery
Stage 3: Item doesn’t fit correctly ….. Need to change the size ( Or a different reason)
Stage 4: fill out returns sheet ( If you have no returns sheet write a brief note explaining the problem) place this in with the package, include PayPal address so we can credit your postage back to your account. If you paid with debit/credit card email us so we can arrange a postal credit.
Send the item(s) back to: Own Character Offices, Elite House, Grantly Way, Wakefield, WF1 4PY
Stage 5: Send an email to firstname.lastname@example.org explaining you have already or you want to return an item ( wait 24 for an response, we normally reply straight way) we will then process your exchange or refund on our side 2 working days after we receive it.
If you paid with Debit/Credit card refunds take 5 working days to show back into your account.
If you paid with Paypal refunds credit instantly back into your account.